Shipping policy

Processing Time

All orders are processed within 1–3 business days. Orders placed on weekends or holidays are processed on the next business day.

If we experience unusually high order volume, processing may take an additional day. You will be notified if delays occur.

Shipping Timeframes

Delivery estimates begin after your order has been processed and shipped.

Typical delivery windows:

  • Domestic U.S. orders: 3–7 business days

  • International orders: 7–15 business days

Delivery times may vary based on your location and carrier conditions.

Shipping Carriers

We ship using major carriers such as:

  • USPS

  • UPS

  • FedEx

  • DHL (for international orders)

Carrier selection depends on your location and shipping method.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear.

If you do not receive tracking within 3 business days, contact us at cindorium@outlook.com.

Shipping Fees

Shipping costs are calculated at checkout based on:

  • Destination

  • Weight

  • Carrier rates

Any applicable taxes or duties for international orders are the responsibility of the customer.

Lost, Delayed, or Stolen Packages

If your package is marked as delivered but you cannot locate it:

  • Check with neighbors or your local carrier

  • Wait 24 hours for possible carrier updates

If the package is still missing, contact us at cindorium@outlook.com and we will assist you.

Cindorium is not responsible for packages lost due to incorrect addresses provided at checkout.

Incorrect or Damaged Items

If your order arrives damaged or incorrect, notify us within 7 days of delivery. We will replace the item or issue a refund at no additional cost.

Address Accuracy

Please ensure your shipping address is correct at checkout. We cannot modify addresses once an order has shipped.

Questions?

For any shipping‑related questions, contact us at cindorium@outlook.com.