Refund policy

Returns & Refunds

We accept returns on eligible items within 30 days of delivery.

To qualify for a return, items must be:

• Unused
• In original packaging
• In the same condition you received them

Items that are opened, used, or damaged after delivery are not eligible for return.

How to Start a Return

To begin a return, contact us at cindorium@outlook.com with:

• Your order number
• The item(s) you want to return
• The reason for the return

We will reply with instructions and a return authorization.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service. Cindorium is not responsible for returns lost in transit.

Refunds

• Once your return is received and inspected, we will notify you of approval or denial.
• Approved refunds are issued to your original payment method within 5–7 business days.
• Shipping fees are non‑refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery at cindorium@outlook.com. We will replace the item or issue a refund at no additional cost.

Non‑Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

• Used cosmetics
• Items not in original packaging
• Clearance or final‑sale items

Order Cancellations

Orders can be canceled within 12 hours of purchase. Once an order has shipped, it cannot be canceled.

Questions?

You can reach us anytime at cindorium@outlook.com.